Archive for May, 2008


Customer Service - Ford Opens 200th Dealership in China; Continues to Enhance Overall - Forbes

Ford Opens 200th Dealership in China; Continues to Enhance Overall - ForbesCHONGQING, China, May 26 /PRNewswire-FirstCall/ — Changan Ford Sales Company, Ford Motor Company’s joint venture in China, today announced the opening of its 200th full-service dealership, completing a sales and service network that now covers the
COLUMN - Airlines […]

Customer Service - The challenge of the tougher customer - Boston Globe

The challenge of the tougher customer - Boston GlobeStruggling to keep pace with rapid changes in products, markets, and competition, companies are now coping with change in the arena most indispensable to their success: their customers. The ranks of consumers with passive and predictable habits are
From the Cubefiles Customer Service Dept.

Customer Service - Cable, satellite customer satisfaction up, but still weak - Silicon Valley

Cable, satellite customer satisfaction up, but still weak - Silicon ValleyPHILADELPHIA - Consumer satisfaction with cable and satellite TV providers is at its highest since ratings began, but the industry ranked second to last among 18, and the nation’s largest cable operator pulled its lowest rating ever in a widely
U-M survey: Customer […]