A customer should always come firstDetroit News - L ee Doucet says it’s not about the money, it’s about the principle. Since the money involved is 75 cents, we can take his word for it. And since the subject is customer service — or the customary lack of it — we can probably all nod […]
Autodesk Recognizes Top-Selling Channel PartnersMSN MoneyCentral - Platinum Club Inductees Show Exemplary Sales Performance and Customer Service SAN RAFAEL, Calif., March 29 /PRNewswire-FirstCall/ — At its recent annual channel partner conference, Autodesk, Inc. ADSK announced the companies that have been inducted
One writer stands alone for the love of hip-hopFresno Bee - […]
From the Cubefiles Customer Service Dept.
King of Small Claims Sues Over Customer ServiceCRM Buyer - Derek Monroe regularly sues retail outfits in small claims court in order to resolve minor skirmishes over customer service. Does he win big? No. The awards are usually small — he won $5 plus court costs in a coupon case — but it’s not the […]
The risks of running an ethical business CNN Money - 2 hours, 33 minutes ago Running a Web site that publishes reviews of camcorders sounds like a tame line of work. But I had a moment of terror when an executive at a major electronics manufacturer accused me of hacking into the corporation’s computer system to get […]
TheStar.com - Business - Customers battle Bell over service breakdownsToronto Star - Like a large ship going full steam and not easily steered in another direction, Bell has lagged in customer service. But rerouting calls to India probably won’t help. Bill Maguire, a Bell ExpressVu client, returned from a holiday this month to find […]
Today is David Gilberts birthday The Weatherford Democrat - 2 hours, 9 minutes ago Happy birthday, David. As I sat down with my Big Chief tablet to compose a serious and thought provoking newspaper column, I jotted down the date, and it suddenly hit me like a brick that the 25th of March was Big Daves birthday.Save
New […]
From the Cubefiles Customer Service Dept.
UK ‘needs a complaints hotline’ BBC News - The government has pledged to introduce a new national standard for customer service this year, following his recommendations. But he told MPs he believed the Charter Mark system, an updated version of the Citizen’s Charter introduced in the 1990s
Business EventsFresno Bee - […]
Phone firms ‘bad at call centres’ BBC News - It said that satisfaction with call centres as a whole had fallen from 82% in 2006 to 68.3% this year, with those run by internet service providers and telephone companies doing worst. “Poor quality customer service has dogged this sector in recent
Apple Store […]