FCC clears AT&T mergerLos Angeles Times - But she said consumers would have been better off if the merger had not been approved and expressed skepticism that customer service would improve. “You hope that service will improve, but it hasn’t been seen with prior mergers,” she said. AT&T’s

Recurring power outages leave residents riled The Herald Argus, IN - 17 hours ago Schindler said she phoned NIPSCO and was told by customer service personnel the outages resulted from a transformer that popped and a limb that fell atop
Getting the Most Out of Your Customer Service Experience First Coast News, FL - 20 […]

Customers take aim at SprintKansas City Star - Sprint officials said the company was striving to improve customer service. The survey compiled opinions of nearly 43,000 wireless subscribers in 20 markets such as Atlanta, Boston and Los Angeles. Kansas City was not included. One of the poorer
U.S. Solutions poised […]

Comcast’s response to storm draws criticismSeattle Times - In all, the company has nearly 1,000 customer-service representatives answering calls from Washington customers.” Mike Halliday, of Bellevue, said Comcast’s customer service added to his frustrations. His power was back Dec. 18. As of Christmas Day, he
The EnterpriseEnterprise - Throw in customer service that […]

Competition the source of Xbox warranty good willCNET News - Some see the move as a holiday gift for gamers, particularly those who have experienced problems with the devices and can now take advantage of the extension, which is retroactive. But while praising the software giant for prioritizing customer
Action Line:Comcast finally fixes […]

Airline plans to expand service Milwaukee Journal Sentinel - We chose SkyWest because of their experience, their excellent record of operational performance, and a commitment to customer service that mirrors that of Midwest,” said Scott Dickson, Midwest Airlines senior vice president and chief marketing
Standstill Britain starts to travel out of the fogObserver […]

China Unicom Chooses PacificNet Epro for CRM Telemarketing ServicesForbes - Under the project service agreement, PacificNet Epro will enhance the CRM service level and telemarketing management capability of China Unicom’s customer service center called the “10010 Information Hotline.” This comprehensive consulting project’s
Airline plans to expand service Milwaukee Journal Sentinel - We chose […]

Comcast raising cable rates up to 4.7% more Pittsburgh Tribune-Review, PA - 7 hours ago The company said the price changes reflect advances in products and customer service, including more high-definition TV programs and more than 8,000 free or pay

Enterprise muscles its way onto airport scene USA Today - 10 hours ago Enterprise, which built its business by dispensing personalized customer service from urban and suburban locations, is growing rapidly at airports and has
New post office being built on Martha Berry Boulevard Rome News-Tribune, GA - 7 hours ago on […]

Customer Service  Brandon Sun - 2 hours, 20 minutes ago TORONTO (CP) - If you still haven’t finished your Christmas shopping, brace yourself. Friday is expected to be the busiest shopping day of the year. Visa says more than seven million Canadians are expected to descend on stores in hopes of getting their shopping done.Save
Customer Service  Brandon […]