Archive for June, 2006


Customer Service - Regulators opt to widen probe of fake data at utility

Regulators opt to widen probe of fake data at utilityKRNV - LOS ANGELES State regulators have launched an expanded investigation into the alleged falsification of customer service and other data by Southern California Edison. The California Public Utilities Commission says a preliminary investigation showed
State Senate Committee OKs Cable Oversight BillLos Angeles Times […]

Customer Service - BT links with KDDI in outsourcing deal 

BT links with KDDI in outsourcing deal  ShareCast via Yahoo! UK & Ireland Finance - 22 minutes ago BT is to form a joint venture with Japanese group KDDI to manage global networks for Japanese multinational groups.Save to My Web
AA drives faster online customer service with Transversal  e-Consultancy - 54 minutes ago Delivers online answers to aid 100 million […]

Customer Service - Business Spotlight 

Business Spotlight  The Lincoln-Way Sun - 2 hours, 42 minutes ago Address : 200 W. Maple, New Lenox, Ill.Save to My Web
Baby shopping made fun  Contra Costa Times - 1 hour, 13 minutes ago There’s a new splash of color and light-hearted whimsy in downtown Walnut Creek with the arrival of giggle, a baby store aimed at matching its […]

Customer Service - Optimizing Call Center Productivity and Performance for Increased Profitability 

Optimizing Call Center Productivity and Performance for Increased Profitability  [Press Release] PR Newswire via Yahoo! Finance - 22 minutes ago Companies in virtually every industry have heeded the wisdom of bottom-line cost savings available through centralization of customer support services.Save to My Web
Unhappy customers with long memories cost merchants  The Plain Dealer - 2 hours, 39 minutes ago Weekly in […]

Customer Service - Hospitals Treat Patients To Five-Star Amenities 

Hospitals Treat Patients To Five-Star Amenities  Washington Post - 1 minute ago Walk past the free valet parking, past the woman at the front door welcoming visitors with an attentive smile and into the light-filled lobby, where soothing tunes waft from a baby grand piano and macchiatos are brewed at the coffee bar.Save to My Web
Comcast to […]

Customer Service - Gala Celebrates Delta Service

Gala Celebrates Delta Service Southern Pines Pilot, NC - 13 hours ago "I'm very, very happy, but I'm also glad the first day is over," said Airport Customer Service Representative Gale Vencill, who relaxed with her husband Tony
Job placement agencies Appleton Post Crescent,  USA - 31 minutes ago 920-830-9909. Placement for […]

Customer Service - Business Plans

Business PlansTribune - Customer service should be a priority for any company, but for most it is not. If you truly want an edge over your competition, put your customers first. Without them, your organization does not exist. Money back guarantees, return policies

Customer Service - NBC VIDEO: Man Tries to Cancel AOL Account

NBC VIDEO: Man Tries to Cancel AOL Account1010Wins - The employee in question violated our customer service guidelines and practices, and everything that AOL believes to be important in customer care — chief among them being respect for the member, and swiftly honoring their requests. This matter was
Getting Support from Customer SupportWTNH.com […]

Customer Service - US Airways revives Piedmont’s logo 

US Airways revives Piedmont’s logo  The Charlotte Observer - 13 minutes ago When Howard Miller flew for Piedmont Airlines, most employees knew each other’s names, and he says it felt like family.Save to My Web
TECH CHRONICLES / A daily dose of postings from The Chronicles technology blog (sfgate.com/blogs/tech)  San Francisco Chronicle - 26 minutes ago Crunch time for […]

Customer Service - Poland Provides the Best Opportunity for Fuel Card Market Penetration

Poland Provides the Best Opportunity for Fuel Card Market PenetrationForbes - overview of fuel card volume sales, market value, network penetration and brand awareness across 18 European countries, while giving an understanding of fleet manager attitudes towards fuel cards, contact channels and providers customer service
Gap in major makeover, looking […]