Internet Helps Government Agencies 'Reinvent' Customer Service
E-Commerce Times - 21 hours ago A new report shows that government agencies are "reinventing" themselves with online customer service — interactive, transactional applications available via

Tough Training
Press-Enterprise (subscription), CA - 4 hours ago The message is the same: customer service. "Those days are over " he told me. "People are going to be judged on (their) customer-service skills.".