Prepped for success
Hickory Daily Record - NEWTON — Rosy Cisneros, 18, aims to pursue a degree in business administration. She has already sniffed the corporate air with a job in the Peoples Bank customer service department. At one time, the odds of achieving such goals seemed doubtful for

Altering the Design of Voice Applications Is Likely to Boost Support
Forbes - However, the widespread adoption of IVRs has left customers frustrated and angry at what they perceive to be a callous disregard for customer service standards,” according to the analyst of the study. “One of the main reasons is the poor design of

Improving customer service through seamless integration
ICT World - Longain, a Cape Town-based direct marketing company using a contact centre for sales of contract products such as cellular and short-term insurance, averages 90 000 outbound and 10 000 inbound calls per day. Consisting of various strategic business

Genuinely Funny Customer Service Video, A Rarity, Produced by Genesys
TMCnet - Do yourself a favor and click on Dr. Bill and Genesys , one of the very few genuinely funny customer service spoof videos. Dr. Phil-style it explores the travails of Sharon and George’s relationship issues because Sharon is always on the phone with

From the Cubefiles Customer Service Dept.