A customer should always come first
Detroit News - L ee Doucet says it’s not about the money, it’s about the principle. Since the money involved is 75 cents, we can take his word for it. And since the subject is customer service — or the customary lack of it — we can probably all nod our heads

News.com > Hacking
CNET News - Microsoft is overhauling its Xbox customer service after hackers were able to trick staffers into providing access to gamers’ accounts. Viacom files suit against the search giant–was Marc Cuban right? Also: Music and hacking at SXSWi, and Microsoft

Consumers Energy asks for rate increase
Grand Rapids Press - If approved, the move would generate $157 million a year. “The request will facilitate our ability to improve customer service and electric reliability,” Consumers spokesman Dan Bishop said. Bishop said the typical residential electric customer now

From the Cubefiles Customer Service Dept.