King of Small Claims Sues Over Customer Service
CRM Buyer - Derek Monroe regularly sues retail outfits in small claims court in order to resolve minor skirmishes over customer service. Does he win big? No. The awards are usually small — he won $5 plus court costs in a coupon case — but it’s not the money

Newsmaker: A black eye for Xbox customer service
CNET News - newsmaker Microsoft still doesn’t have a fix on how many of its customer service representatives got tricked into helping hackers hijack Xbox Live accounts. The company does acknowledge that some of its staffers who answer 1-800-4MY-XBOX, the Xbox

Acer America Corporation Implements InstantSupport(TM) for Notebook
Forbes - Our goal is to make the Web our customers’ preferred support channel and we feel noHold is helping us achieve just that,” said Mark Groveunder, VP of Customer Service, Acer America Corporation. Background InstantSupport(TM) by noHold, Inc. is a

Customer Service
Herald Tribune - Needed F/T to greet & assist customers, answer multi-line phone, collection of monies, and various administrative duties. Must have good communication and organizational skills, professional demeanor, outstanding customer service skills, and be able

From the Cubefiles Customer Service Dept.