Phone firms ‘bad at call centres’
BBC News - It said that satisfaction with call centres as a whole had fallen from 82% in 2006 to 68.3% this year, with those run by internet service providers and telephone companies doing worst. “Poor quality customer service has dogged this sector in recent

Apple Store will be the latest fashion at Fresno mall
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Priceline.com Selects MicroStrategy for
MSN MoneyCentral - Our platform delivers content-rich reports and analyses that are highly useful tools for on-line retailers, like Priceline.com, who are interested in identifying key trends and opportunities to improve business performance and customer service