Job of the Day: Customer Service Representative 
WOAI - 34 minutes ago
The primary responsibility of the Customer Service Representative (CSR) is to assist Partners and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding Clarke American products.Save

Genesys Announces Customer Interaction Management Platform Version 7.5 for the Dynamic Contact Center 
CRM Today - 12 minutes ago
Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company, today introduced a major upgrade of its contact center software, enabling customer service organizations to dynamically orchestrate their use of resources and business processes throughout the enterprise.Save

NICE Selected by City of Dallas to Replace Existing Emergency Center Systems 
CRM Today - 11 minutes ago
NICE Systems Ltd., the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced the City of Dallas has selected NICEs interaction analytics and its IEX workforce management solutions to improve emergency response and customer service in the citys uniquely combined 9-1-1/3-1-1 communications center.Save