Competition the source of Xbox warranty good will
CNET News - Some see the move as a holiday gift for gamers, particularly those who have experienced problems with the devices and can now take advantage of the extension, which is retroactive. But while praising the software giant for prioritizing customer

Action Line:Comcast finally fixes phone service problem
San Jose Mercury News - I have since had two service calls to my home and have logged in 429 minutes and counting to their supposed customer service center. I’ve been able to maintain my sense of humor, for the most part. They can’t seem to get anyone to come out to fix it.