Airline plans to expand service
Milwaukee Journal Sentinel - We chose SkyWest because of their experience, their excellent record of operational performance, and a commitment to customer service that mirrors that of Midwest,” said Scott Dickson, Midwest Airlines senior vice president and chief marketing

Standstill Britain starts to travel out of the fog
Observer - He said that he was less than impressed with BA’s customer service: ‘When my mother rang to ask them about arrangements or a refund, she was told it wasn’t their fault and to take it up with God. It was incredibly non-customer-focused and very