China Unicom Chooses PacificNet Epro for CRM Telemarketing Services
Forbes - Under the project service agreement, PacificNet Epro will enhance the CRM service level and telemarketing management capability of China Unicom’s customer service center called the “10010 Information Hotline.” This comprehensive consulting project’s

Airline plans to expand service
Milwaukee Journal Sentinel - We chose SkyWest because of their experience, their excellent record of operational performance, and a commitment to customer service that mirrors that of Midwest,” said Scott Dickson, Midwest Airlines senior vice president and chief marketing

Ameren Illinois Utilities Add ‘Virtual Hold’ Feature for Customer
Forbes - With the feature, customers placed on “hold” for non-emergency calls can now choose to be called back instead of remaining on the line for a customer service representative. When customers choose to speak to a representative, the VRU informs them of