eGain Customer Interaction Hub Deployment Named an InfoWorld 100 Award Winner for 2006 
CRM Today - 2 hours, 58 minutes ago
eGain Communications Corp., provider of the industry’s top-rated customer service and contact center software for in-house or on-demand deployment, announced that InfoWorld has named ABN AMRO an InfoWorld 100 award winner for providing innovative customer service to their clients, leveraging eGain’s software for building customer interaction hubs.Save

InterContinental Jeddah Hotel Transforms Customer Service with Nortel Solutions 
CRM Today - 2 hours, 59 minutes ago
The InterContinental Jeddah Hotel has deployed a converged network from Nortel to support advanced IP-based communications such as high-speed Internet access, unified messaging and mobility for guests while driving staff efficiency and productivity.Save

Standard Chartered Automates Customer Service with Pegasystems 
CRM Today - 2 hours, 58 minutes ago
Standard Chartered Bank has selected the Smart Investigate solution framework from Pegasystems Inc. as part of a major drive to improve customer service in payments processing.Save

Horoscope Jeraldine Saunders 
San Jose Mercury News - 1 hour, 24 minutes ago
(ATTENTION EDITORS: This column ends with the words “…or with career aspirations.” If the column you see below concludes any other way, you have received an incomplete version. Please contact TMS customer service at 800-346-8798 for a retransmission.)Save