Where fashion, affluence meet
Charlotte.com - Neiman Marcus Stores CEO Karen Katz says the SouthPark store will “show the community what real customer service looks like.” As throngs of high-heeled, bejeweled shoppers flooded into SouthPark’s Neiman Marcus on opening day Friday, Karen Katz took

RightNow’s Customer Experience Management Solution Helps TD Banknorth
Wave 3 - This reduction, combined with the efficiencies RightNow brought to email management, allowed the bank to shift the majority of its email customer service resources to other areas. TD Banknorth took advantage of RightNow’s professional services to