Cable Companies, Telcos, Have An Epiphany — Their Service Sucks
Tech Dirt - Years of operating in situations where competition was basically non-existent made customer service similarly invisible: consistent rate hikes, long hold times on the phone, service call appointments with huge windows they still somehow manage to

LETTERS: What’s the big deal over Wynn tip policy?
Las Vegas Review Journal - Receiving tips makes for better customer service. The better customer service, the better the tips. I think they may see an increase in the total tips and may not even notice the change. The slot supervisors have been doing this for years, and it has

Descartes Teams with South African Cargo Community System Provider to
Market Wire - Descartes is adding a new dimension to our quest for innovation and improved customer service,” said Caspnet’s managing director Brian Mulligan. “Already we are the preferred partner of South African Airways Cargo, and even before customs regulations