J.D. Power and Associates Reports: Customer Satisfaction With the
WKYT 27 - WESTLAKE VILLAGE, Calif., July 20 /PRNewswire/ — Customer satisfaction with the overall experience within the dealership can considerably impact a dealer’s revenue gain per customer, according to the J.D. Power and Associates 2006 Customer Service

Solid Waste Rules Aim To Rev Up Recycling
Washington Post - Fairfax County officials hope to increase recycling and improve customer service by private haulers under measures adopted by the Board of Supervisors last week. The changes carry no new regulatory power. They are intended to prod corporations