Regulators opt to widen probe of fake data at utility
KRNV - LOS ANGELES State regulators have launched an expanded investigation into the alleged falsification of customer service and other data by Southern California Edison. The California Public Utilities Commission says a preliminary investigation showed

State Senate Committee OKs Cable Oversight Bill
Los Angeles Times - The contract also requires the cable company to provide Russian-speaking customer service representatives. “If you’re a statewide franchising authority, providing Russian-speaking personnel is not at the top of your list,” Goss said. Some state

TeliaSonera International Carrier Launches VoIP Connect
Forbes - Proactive monitoring of our customers’ VoIP services will be performed by our Customer Service Centre 24 hours per day, 7 days a week, irrespective of location, to quickly identify and resolve any customer issues,” Rene Timmermans adds. By 2008